overview

Keeping full backups of your website and any associated databases is recommended practice. Indeed, retaining backups of any business- critical data is important, regardless if the data in question is stored by a hosting provider, or on your own computers at home or in your office.

PrimePixel carries out daily, weekly and monthly backups of customer sites as a courtesy service, but customers are advised to keep their own complete backups, especially of sensitive or valuable files.

PrimePixel will make every effort to assist in restoration of a site from its backups as required, but can not guarantee to have an appropriate backup in all situations.

Customers have a backup facility available to them in their site's control panel, and should use this regularly if appropriate.

how we protect data

PrimePixel implementss several key measures to maintain safety of your data. The following is a brief summary of our practices in that regard.

disk configurations

All our servers employ either hardware-level RAID 10, or are fitted with separate backup disk drives.

Essentially, RAID is a time-tested system that uses multiple hard discs to share or replicate data among drives. Various versions of RAID variously increase data integrity, fault-tolerance, throughput and capacity (relative to single disks).

Our specific implementation (RAID 10) is itself a combination of RAID 0 (also known as a striped set - which splits data evenly across two or more disks) and RAID 1 (which creates an exact mirror of a set of data on two or more disks). RAID 10 is thus a "stripe of mirrors," providing it with the redundancy advantage of zero data loss even if one drive from each mirrored set completely fails.

backup capabilities

Of course, the only completely safe data is completely duplicated, independently housed data.

Regardless of the disk drive technology employed on individual systems, we maintain two sets of backups for all client accounts on all our servers - one locally (on the separate drive where fitted) and one remotely, on an entirely separate machine.